This elite award is achieved by passing the rigorous standards set by Caterpillar. Each year, dealers across the world are assessed based on their company-wide practices and support provided to their customers.
Jeff Friedrich, Cleveland Brothers Commercial Engine Product Support Manager, stated, “Although the petroleum market is just beginning to unfold in our territory, we have made the necessary organizational and cultural changes to serve our customers in a first-class manner.” This demonstrated commitment is to provide customers with quality service and products in a timely manner to eliminate any downtime.
Some of the practices and services assessed by Caterpillar include the number of field technicians a dealer has, their response time to emergency calls and their total number of recordable injuries. These three points in particular reinforce that customers receive the service they need, while making safety a top priority. Offering after hour service, emergency service, in-field service, engine repair and dyno testing, transmission repair and testing and in-shop overhauls are some of the key initiatives that Caterpillar evaluates to determine the overall score.
While this award is quite the honor, these standards are put in place to provide customers an effortless experience when they engage with Cleveland Brothers and to give customers the help they need, when they need it, no matter where they are. Friedrich added, “The hardworking and dedicated people at Cleveland Brothers make the difference. It’s a demanding market, and quite frankly, the Cleveland Brothers team—from top to bottom—is the very best.”
